Phone ordering turns on with the AI receptionist. We connect Star CloudPRNT printers now; until that is switched on for your line, the receptionist takes a message instead.
Setup steps
- Choose Connect and tell us your printer model.
- We add the printer in TimberSwitch and give you its private link, shown once.
- Together we paste the link into the printer's CloudPRNT settings and print a test ticket.
Permissions we ask for, and why
- A private printer link: The printer checks a secret HTTPS link for new tickets every few seconds. No port is opened on your network, and you can replace the link at any time.
What the AI receptionist will do
- Will print each confirmed phone order as a kitchen ticket with items, choices, notes and the caller's name.
- Will count the order as reaching the kitchen only when the printer is online and the ticket is queued.
What it can't do, and limits
- Guided setup: our team finishes setup with you and tests it before callers rely on it.
- The printer needs CloudPRNT turned on and an internet connection. We confirm your exact model during setup.
- If the printer is offline, the order goes to your other kitchen channels or to a person.
The AI says something is booked or ordered only when Star CloudPRNT printers confirms it. If Star CloudPRNT printers doesn't answer in time, the AI takes a message instead and tells the caller someone will follow up.
Troubleshooting
Nothing prints.
Check the printer is on, online and has CloudPRNT turned on with the full link saved. The printer page shows when it last checked in.
Disconnecting, and the data we keep
An owner or admin can disconnect at any time from Phone, then Connectors, in the app. Disconnecting stops TimberSwitch using Star CloudPRNT printers straight away.
- A hashed copy of the printer link, when the printer last checked in, and a log of each ticket and whether it printed.
Still stuck?
Get help: it opens an Integration support ticket. Include the time of the call and what you expected to happen.
Star Micronics is a trademark of its owner; TimberSwitch is not affiliated.