Booking turns on with the AI receptionist. We connect Covetrus Pulse and AVImark now; until that is switched on for your line, the receptionist takes a message instead.
Setup steps
- Choose Connect. A short guided-setup form opens, and our team takes it from there.
- We confirm Covetrus Connect access and what Covetrus needs from your clinic.
- Tell us the doctors, visit types and lengths the AI may book.
- We test with you, then turn on booking and confirm on your ticket.
Permissions we ask for, and why
- Read schedules: So the AI offers real open times for the doctors you choose.
- Search clients by phone: So the AI recognises a returning client and their pets.
- Create and cancel appointments: So the AI books the confirmed time and cancels only that client's appointments.
What the AI receptionist will do
- Will check open times for the doctors and visit types you allow.
- Will confirm the pet, reason and time before booking.
- Will cancel only appointments for the client on the number calling.
- Will route anything urgent to staff.
What it can't do, and limits
- Guided setup: our team connects it with you and tests it on your account before callers rely on it.
- Covetrus allows outside software only through its Covetrus Connect partner program: an application, a reply in about 6 to 8 weeks, and a signed agreement. We start when a clinic asks.
- What the AI can do (for example moving appointments) depends on what Covetrus Connect exposes for your system. We confirm before setup.
- Covetrus may charge for the connection. We tell you any cost before setup.
The AI says something is booked or ordered only when Covetrus Pulse and AVImark confirms it. If Covetrus Pulse and AVImark doesn't answer in time, the AI takes a message instead and tells the caller someone will follow up.
Troubleshooting
Which Covetrus systems are covered?
Covetrus Connect covers Pulse, AVImark and Impromed. Tell us which one you run.
Why the wait?
Covetrus reviews partners and signs an agreement before sharing its integration toolkit.
Disconnecting, and the data we keep
An owner or admin can disconnect at any time from Phone, then Connectors, in the app. Disconnecting stops TimberSwitch using Covetrus Pulse and AVImark straight away.
- Your clinic id and the settings you chose.
- A log of each booking or cancellation: time, appointment id and a masked caller number.
- Client and pet details are used during the call and not stored by TimberSwitch.
Still stuck?
Get help: it opens an Integration support ticket. Include the time of the call and what you expected to happen.
Covetrus is a trademark of its owner; TimberSwitch is not affiliated.