Booking turns on with the AI receptionist. We connect Denticon now; until that is switched on for your line, the receptionist takes a message instead.
Setup steps
- Choose Connect. A short guided-setup form opens; our team confirms the HIPAA business associate agreement first.
- If your practice isn't on NexHealth yet, we arrange it; NexHealth installs its synchronizer for Denticon.
- Tell us the providers, operatories, visit types and lengths the AI may book.
- We test with you, then turn on booking, moving and cancelling, and confirm on your ticket.
Permissions we ask for, and why
- Read available slots: So the AI offers real open times for the providers and operatories you choose.
- Search patients by phone number: So the AI recognises a returning patient. We keep only the first name for the call.
- Create, move and cancel appointments: So the AI books the confirmed time, and moves or cancels only an appointment for a patient on the caller's number.
What the AI receptionist will do
- Will check real availability in Denticon and offer a few times.
- Will book, move or cancel only after the patient says yes.
- Will act only on appointments for a patient on the number calling.
- Will never discuss treatment, insurance, balances or records.
What it can't do, and limits
- Guided setup: our team connects it with you and tests it on your account before callers rely on it.
- We connect through NexHealth, which syncs with Denticon. NexHealth charges per API call, about 30 to 50 cents per booking, so this is a paid add-on.
- Only once your office and TimberSwitch have signed a HIPAA business associate agreement. We don't sign BAAs yet, so this stays switched off until we do.
- For a larger group we can look at Planet DDS's own partner program instead of NexHealth; we discuss it with you.
- Only patients already on file can be booked; new patients get a message and a callback.
The AI says something is booked or ordered only when Denticon confirms it. If Denticon doesn't answer in time, the AI takes a message instead and tells the caller someone will follow up.
Troubleshooting
Why NexHealth?
NexHealth already has an approved connection to Denticon, so we reach your schedule without a separate vendor program.
Do you support several locations?
Yes. Tell us which locations, providers and visit types the AI may book for each.
Disconnecting, and the data we keep
An owner or admin can disconnect at any time from Phone, then Connectors, in the app. Disconnecting stops TimberSwitch using Denticon straight away.
- Your NexHealth practice link and the providers you chose.
- A log of each booking, move or cancellation: time, appointment id and a masked caller number. No names, birthdates or notes.
- Patient details are used during the call and not stored by TimberSwitch.
Still stuck?
Get help: it opens an Integration support ticket. Include the time of the call and what you expected to happen.
Planet DDS is a trademark of its owner; TimberSwitch is not affiliated.