Booking turns on with the AI receptionist. We connect ezyVet now; until that is switched on for your line, the receptionist takes a message instead.
Setup steps
- Choose Connect. A short guided-setup form opens, and our team takes it from there.
- We confirm IDEXX partner access and anything ezyVet needs from your clinic.
- Tell us the vets, rooms, appointment types and lengths the AI may book.
- We test with you, then turn on booking and confirm on your ticket.
Permissions we ask for, and why
- Read appointment books and resources: So the AI offers only real open times for the vets and rooms you choose.
- Search clients and animals by phone: So the AI recognises a returning client and their pets by the number they call from.
- Create, move and cancel appointments: So the AI books the confirmed time and moves or cancels only appointments for that client.
What the AI receptionist will do
- Will check open times for the appointment types and vets you allow.
- Will confirm the pet, the reason and the time before booking.
- Will move or cancel only an appointment for the client on the number calling.
- Will send anything that sounds urgent to your urgent line or staff instead of booking it.
What it can't do, and limits
- Guided setup: our team connects it with you and tests it on your account before callers rely on it.
- IDEXX approves every ezyVet partner integration, with a pilot before general release. We apply when a clinic asks; timing depends on IDEXX.
- IDEXX may charge partner fees per location. We tell you any cost before setup.
- The AI books only appointment types you allow; anything clinical goes to staff.
The AI says something is booked or ordered only when ezyVet confirms it. If ezyVet doesn't answer in time, the AI takes a message instead and tells the caller someone will follow up.
Troubleshooting
Why does ezyVet take longer than other systems?
IDEXX reviews and pilots each partner integration before it goes live.
Can I use my own ezyVet API credentials?
ezyVet's private credentials are for your clinic's own use only, so we go through IDEXX's partner program.
Disconnecting, and the data we keep
An owner or admin can disconnect at any time from Phone, then Connectors, in the app. Disconnecting stops TimberSwitch using ezyVet straight away.
- Your ezyVet site id and the appointment settings you chose.
- A log of each booking, move or cancellation: time, ezyVet appointment id and a masked caller number.
- Client and pet details are used during the call and not stored by TimberSwitch.
Still stuck?
Get help: it opens an Integration support ticket. Include the time of the call and what you expected to happen.
IDEXX is a trademark of its owner; TimberSwitch is not affiliated.