Booking turns on with the AI receptionist. We connect Mindbody now; until that is switched on for your line, the receptionist takes a message instead.
Setup steps
- Choose Connect. A short guided-setup form opens, and our team takes it from there.
- We send an activation link; the Mindbody site owner approves it.
- Tell us the services, classes and staff the AI may book.
- We test with you, then turn on booking and confirm on your ticket.
Permissions we ask for, and why
- Read services, classes and bookable times: So the AI offers real open slots and class spots.
- Read clients: So the AI recognises a returning client.
- Book and cancel appointments and classes: So the AI books the confirmed slot and cancels only the client's own booking.
What the AI receptionist will do
- Will check open appointment times or class spots.
- Will read the booking back and book only after the caller says yes.
- Will cancel only the caller's own booking.
What it can't do, and limits
- Guided setup: our team connects it with you and tests it on your account before callers rely on it.
- Mindbody charges for API use, including a fee per booking made through the API, so this is a paid add-on. We confirm current prices before setup.
- Your business activates the connection in Mindbody with a code we send.
- Memberships, packages and payments are not sold on the phone.
The AI says something is booked or ordered only when Mindbody confirms it. If Mindbody doesn't answer in time, the AI takes a message instead and tells the caller someone will follow up.
Troubleshooting
Why is this an add-on?
Mindbody charges per API call and per booking made through its API.
Does it handle waitlists?
Not at first. The AI offers open spots and takes a message for full classes.
Disconnecting, and the data we keep
An owner or admin can disconnect at any time from Phone, then Connectors, in the app. Disconnecting stops TimberSwitch using Mindbody straight away.
- Your Mindbody site id and the services you chose.
- A log of each booking: time, Mindbody id and a masked caller number.
- Client details are used during the call and not stored by TimberSwitch.
Still stuck?
Get help: it opens an Integration support ticket. Include the time of the call and what you expected to happen.
Mindbody, Inc. is a trademark of its owner; TimberSwitch is not affiliated.