Booking turns on with the AI receptionist. We connect OpenTable now; until that is switched on for your line, the receptionist takes a message instead.
Setup steps
- Choose Connect. A short guided-setup form opens, and our team takes it from there.
- We confirm OpenTable partner access and what OpenTable needs from you.
- Tell us party size limits and which shifts the AI may book.
- We make a test reservation with you, then turn on booking and confirm on your ticket.
Permissions we ask for, and why
- Read table availability: So the AI offers only times your OpenTable book has open for the party size.
- Create, change and cancel reservations: So the AI books, moves or cancels the reservation the caller confirmed, under their name and number.
What the AI receptionist will do
- Will check availability for the party size and date and offer the nearest times.
- Will read the reservation back and book only after the caller says yes.
- Will change or cancel only a reservation under the caller's phone number.
- Will hand large parties and special requests to staff as a message.
What it can't do, and limits
- Guided setup: our team connects it with you and tests it on your account before callers rely on it.
- OpenTable approves each partner integration, including a check of the voice booking flow. We start that when you ask; timing depends on OpenTable.
- Your OpenTable plan and any OpenTable cover fees apply as usual.
- Deposits, prepaid experiences and credit card holds are not taken on the phone.
The AI says something is booked or ordered only when OpenTable confirms it. If OpenTable doesn't answer in time, the AI takes a message instead and tells the caller someone will follow up.
Troubleshooting
Do I need a particular OpenTable plan?
Your current plan works as long as OpenTable enables the partner connection for your restaurant. We check with you.
Will guests get OpenTable confirmations?
Yes, reservations made through the connection are normal OpenTable reservations.
Disconnecting, and the data we keep
An owner or admin can disconnect at any time from Phone, then Connectors, in the app. Disconnecting stops TimberSwitch using OpenTable straight away.
- Your OpenTable restaurant id and settings.
- A log of each reservation change: time, reservation id and a masked caller number.
- Guest details stay in OpenTable; we use them during the call only.
Still stuck?
Get help: it opens an Integration support ticket. Include the time of the call and what you expected to happen.
OpenTable, Inc. is a trademark of its owner; TimberSwitch is not affiliated.