Answering availability questions turns on with the AI receptionist. We connect PetPoint now; until that is switched on for your line, the receptionist takes a message instead.
Setup steps
- Choose Connect. A short guided-setup form opens, and our team takes it from there.
- Ask PetPoint support to enable web services for your shelter, then find the authorization key in PetPoint's admin settings.
- An owner or admin pastes it into the secure key form on the Connectors page in the app. Never by email.
- We test lookups with you and confirm on your ticket.
Sending us your API key. Never email it or paste it in a ticket. A workspace owner or admin pastes it into the secure key form on the Connectors page in the app (choose Paste your API key next to PetPoint). It is stored encrypted and we only ever show its last 4 characters.
Permissions we ask for, and why
- Read adoptable animals (read-only): So the AI can tell a caller whether an animal is still available. We never change anything in PetPoint.
What the AI receptionist will do
- Will look the animal up by name or id in PetPoint and say whether it is available, on hold or adopted.
- Will point callers to your adoption application and hours.
- Will take a message for anything else, such as surrenders or lost pets, and route urgent calls to staff.
What it can't do, and limits
- Guided setup: our team connects it with you and tests it on your account before callers rely on it.
- Read-only: the AI never changes animal records or applications.
- PetPoint must turn on web services for your shelter first; we help you ask.
- 24Pet has stopped adding features to PetPoint. If you move to 24PetShelter, we move the connection with you once it has an API.
The AI says something is booked or ordered only when PetPoint confirms it. If PetPoint doesn't answer in time, the AI takes a message instead and tells the caller someone will follow up.
Troubleshooting
Does it cover lost and found?
PetPoint's web service includes lost and found searches. Tell us on the ticket if you want the AI to use them.
What if we switch to 24PetShelter?
Tell us. We move the connection once 24PetShelter offers an API.
Disconnecting, and the data we keep
An owner or admin can disconnect at any time from Phone, then Connectors, in the app. Disconnecting stops TimberSwitch using PetPoint straight away.
- An encrypted copy of your PetPoint key. We only show its last 4 characters.
- A log of lookups: time and a masked caller number.
- Deleting the key removes it straight away.
Still stuck?
Get help: it opens an Integration support ticket. Include the time of the call and what you expected to happen.
24Pet is a trademark of its owner; TimberSwitch is not affiliated.