Answering availability questions turns on with the AI receptionist. We connect Shelterluv now; until that is switched on for your line, the receptionist takes a message instead.
Setup steps
- Choose Connect. A short guided-setup form opens, and our team takes it from there.
- In Shelterluv, generate an API key (Configuration, Uploads and Integrations, My Organization's Website, API).
- An owner or admin pastes it into the secure key form on the Connectors page in the app. Never by email.
- We test a few animal lookups with you and confirm on your ticket.
Sending us your API key. Never email it or paste it in a ticket. A workspace owner or admin pastes it into the secure key form on the Connectors page in the app (choose Paste your API key next to Shelterluv). It is stored encrypted and we only ever show its last 4 characters.
Permissions we ask for, and why
- Read adoptable animals (read-only): So the AI can tell a caller whether an animal is still available. We never change anything in Shelterluv.
What the AI receptionist will do
- Will look the animal up by name or id in Shelterluv and say whether it is available, on hold or adopted.
- Will point callers to your adoption application and hours.
- Will take a message for anything else, such as surrenders or lost pets, and route urgent calls to staff.
What it can't do, and limits
- Guided setup: our team connects it with you and tests it on your account before callers rely on it.
- Read-only: the AI never changes animal records or applications.
- Answers are as current as your Shelterluv records.
The AI says something is booked or ordered only when Shelterluv confirms it. If Shelterluv doesn't answer in time, the AI takes a message instead and tells the caller someone will follow up.
Troubleshooting
Can the AI take adoption applications?
No. It tells callers how to apply and takes a message for anything else.
Where is the API key?
In Shelterluv settings under the website API section. Paste it only into the secure key form.
Disconnecting, and the data we keep
An owner or admin can disconnect at any time from Phone, then Connectors, in the app. Disconnecting stops TimberSwitch using Shelterluv straight away.
- An encrypted copy of your Shelterluv key. We only show its last 4 characters.
- A log of lookups: time and a masked caller number.
- Deleting the key removes it straight away.
Still stuck?
Get help: it opens an Integration support ticket. Include the time of the call and what you expected to happen.
Shelterluv is a trademark of its owner; TimberSwitch is not affiliated.