Guided setup

Shelterluv for your AI receptionist, connected for you.

Answer "is this animal still available?" from your Shelterluv listings, any time of day, without staff on the phone.

● Animal shelters and rescues on Shelterluv ● API key ● Animal shelter software

Guided setup, included.

Our team connects it with you, usually within 1-2 business days. Choose Connect, answer three quick questions, and a setup specialist schedules a short session with your Shelterluv admin, connects it and tests it on your account before callers rely on it. Anything Shelterluv needs first, such as a plan level or partner approval, is listed under Good to know.

Answering availability questions turns on with the AI receptionist. We connect Shelterluv now; until that is switched on for your line, the receptionist takes a message instead.

What it will do on a call

A caller asks if an animal is still available. The receptionist checks your current listings in Shelterluv and answers from what it finds.

What you can do with it

"Is Max still available?" gets a straight answer at 9pm instead of a voicemail.
Callers hear which animals are on hold and are told how to apply.
Staff spend fewer hours answering the same availability calls.

Industries

Nonprofits and shelters

What the AI receptionist will do on calls

Will look the animal up by name or id in Shelterluv and say whether it is available, on hold or adopted.
Will point callers to your adoption application and hours.
Will take a message for anything else, such as surrenders or lost pets, and route urgent calls to staff.

A sample call

Caller Is the beagle named Max still available?

AI Max is still available. You can apply on our website, and adoptions run 11 to 5 daily.

Caller Great, thanks.

How setup works

Guided setup: our team connects it with you and tests it on your account before callers rely on it. Our team connects it with you, usually within 1-2 business days. It's part of our free assisted setup, on every package.

Choose Connect. A short guided-setup form opens, and our team takes it from there.
In Shelterluv, generate an API key (Configuration, Uploads and Integrations, My Organization's Website, API).
An owner or admin pastes it into the secure key form on the Connectors page in the app. Never by email.
We test a few animal lookups with you and confirm on your ticket.

What it costs

Works with the AI receptionist, an add-on to any plan once it launches.

Good to know

Guided setup: our team connects it with you and tests it on your account before callers rely on it.
Read-only: the AI never changes animal records or applications.
Answers are as current as your Shelterluv records.

Questions

How does Shelterluv setup work?

Guided setup: our team connects it with you and tests it on your account before callers rely on it. Choose Connect, answer three short questions, and a setup specialist arranges a short session with your Shelterluv admin. Setup is free on every package, as part of our free assisted setup.

Does Shelterluv cost extra?

Works with the AI receptionist, an add-on to any plan once it launches. Setup is free.

Who uses Shelterluv with TimberSwitch?

Animal shelters and rescues on Shelterluv. Industries: Nonprofits and shelters.

What if the system I use isn't listed?

Tell us what you use and we'll set it up with you. The request form on the integrations page opens a ticket with our team, and we reply within one business day.

Can the AI take adoption applications?

No. It tells callers how to apply and takes a message for anything else.

Where is the API key?

In Shelterluv settings under the website API section. Paste it only into the secure key form.

Related integrations

Connect

Full setup steps, permissions and troubleshooting are on the support page. Using something else? Tell us what you use.

Shelterluv is a trademark of its owner; TimberSwitch is not affiliated. Facts about Shelterluv's product last checked October 3, 2026.