Phone ordering turns on with the AI receptionist. We connect Toast now; until that is switched on for your line, the receptionist takes a message instead.
Setup steps
- Choose Connect. A short guided-setup form opens, and our team takes it from there.
- We confirm the Toast partner approval and tell you what Toast needs from you.
- You turn on TimberSwitch in Toast's partner integrations page for your location.
- Tell us pickup times, items to leave out and when phone orders stop.
- We place a test order with you, then turn on ordering and confirm on your ticket.
Permissions we ask for, and why
- Read your menu: So the AI only offers items, sizes and modifiers that are on your Toast menu right now.
- Price and create orders: So the AI reads back Toast's own total and sends the confirmed pickup order to your Toast POS and kitchen.
What the AI receptionist will do
- Will read your live Toast menu, including sizes and required modifiers.
- Will build the order, have Toast price it, and read back the items and total.
- Will send the order to Toast only after the caller confirms, and say it's in only when Toast accepts it.
- Will never take card numbers on the phone.
What it can't do, and limits
- Guided setup: our team connects it with you and tests it on your account before callers rely on it.
- Toast lets outside software place orders only after Toast approves the integration. We apply when you ask, and timing depends on Toast.
- You turn the connection on in Toast's partner integrations page. Toast may charge for some partner integrations depending on your Toast plan.
- Pickup orders only. Delivery and payment by phone are not offered.
- If Toast doesn't accept the order, the AI takes a message and alerts your staff.
The AI says something is booked or ordered only when Toast confirms it. If Toast doesn't answer in time, the AI takes a message instead and tells the caller someone will follow up.
Troubleshooting
Why does this need Toast's approval?
Toast only lets approved partners send orders into its POS. Reading a menu is not enough.
Does it cost extra in Toast?
It depends on your Toast plan. Some partner integrations are included; we tell you before setup.
Disconnecting, and the data we keep
An owner or admin can disconnect at any time from Phone, then Connectors, in the app. Disconnecting stops TimberSwitch using Toast straight away.
- Your Toast restaurant id and the settings you chose.
- A log of each order: time, Toast order id, total and a masked caller number.
- Disconnecting in Toast or with us stops orders straight away.
Still stuck?
Get help: it opens an Integration support ticket. Include the time of the call and what you expected to happen.
Toast, Inc. is a trademark of its owner; TimberSwitch is not affiliated.