Guided setup

Jira Service Management for TimberSwitch, connected for you.

Turn voicemails into Jira Service Management requests, with the transcript and the caller's number.

● IT providers, managed service providers and software support teams ● No sign-in needed ● Help desk and ticketing

Guided setup, included.

Our team connects it with you, usually within 1-2 business days. Choose Connect, answer three quick questions, and a setup specialist schedules a short session with your Jira Service Management admin, connects it and tests it on your account before callers rely on it. Anything Atlassian needs first, such as a plan level or partner approval, is listed under Good to know.

What it does on a call

A call ends, is missed or leaves a voicemail. TimberSwitch sends the caller's number and the voicemail transcript to Jira Service Management, where it becomes a ticket for your team.

What you can do with it

A client's voicemail becomes a request in the right service project, ready to triage.
Missed calls from clients open a request so nobody forgets to call back.
The on-call engineer sees the transcript in Jira instead of dialing into voicemail.

Use cases

Tickets and help desk

Industries

Any business Professional services

What the AI does on the call

Nothing changes on the call: Jira gets the details after the call or voicemail.
Each request carries the caller's number, the time and, for voicemail, the transcript.

How setup works

Guided setup: our team connects it with you and tests it on your account before callers rely on it. Our team connects it with you, usually within 1-2 business days. It's part of our free assisted setup, on every package.

Choose Connect. A short guided-setup form opens, and our team takes it from there.
Tell us the service project and request type voicemails should go to.
On a short call we build the Zap with you, signed in to your own Zapier and Atlassian accounts.
We leave a test voicemail, check the request, and confirm on your ticket.

What it costs

Included on every plan at no extra cost.

Good to know

Guided setup: our team connects it with you and tests it on your account before callers rely on it.
We connect it through Zapier, using the same signed events as our webhooks. Your Zapier plan's task limits apply.
Requests are created after the call. Callers can't hear a request's status on the phone with this setup.

Questions

How does Jira Service Management setup work?

Guided setup: our team connects it with you and tests it on your account before callers rely on it. Choose Connect, answer three short questions, and a setup specialist arranges a short session with your Jira Service Management admin. Setup is free on every package, as part of our free assisted setup.

Does Jira Service Management cost extra?

Included on every plan at no extra cost. Setup is free.

Who uses Jira Service Management with TimberSwitch?

IT providers, managed service providers and software support teams. Industries: Any business, Professional services.

What if the system I use isn't listed?

Tell us what you use and we'll set it up with you. The request form on the integrations page opens a ticket with our team, and we reply within one business day.

Who is the reporter on the request?

The account the Zap connects with, unless you'd like us to match callers to customers by phone number first.

Does it work on the Phone package?

Yes. Requests only need our call events, which every package has.

Related integrations

Connect

Full setup steps, permissions and troubleshooting are on the support page. Using something else? Tell us what you use.

Atlassian is a trademark of its owner; TimberSwitch is not affiliated. Facts about Atlassian's product last checked October 5, 2026.