Already have a business number you've used for years? Keep it. We handle the carrier paperwork, your old service keeps working until the moment yours is live, and your customers never notice the switch.
Carriers can take a week to process a port. That's mostly out of anyone's hands. What's not out of our hands: making the part you have to do as painless as possible.
The number, who you pay for it, the account number, and the billing address on that account. A recent bill is optional. You type the carrier. We do not read it off the bill.
A Letter of Authorization is required by federal regulation. We pre-fill it from your port details and you sign in your browser (or upload a signed copy). No printing or scanning needed.
We file the port request with our carrier (Telnyx) and you get a status page showing where it sits. Most ports clear in 5-10 business days.
Don't cancel the old line. The port itself is the cancel - the moment your number lights up on TimberSwitch, the old service drops it. Zero downtime if you do it in this order.
You can build out extensions, voicemail boxes, IVR menus, and webhooks during the port window. The minute the number arrives, your routing is already running.
Your customers call the same number they always have. The phone just rings somewhere modern now.
No. Bringing your number to TimberSwitch is free. We don't charge for the port and we don't charge a setup fee.
No, as long as you don't cancel your old service early. The port itself triggers the handoff - the old service drops the number the same minute we light it up. Zero downtime in normal cases.
5-10 business days for most US ports. Toll-free numbers can take a few extra days. Carriers run the schedule; we don't get to override it. We do tell you exactly where the port sits in real time.
Most do - we'll let you know in the form which fields you need to grab from your account. Most business phone providers offer a port-out PIN or account passcode; if yours doesn't show one, ask their support. (We give you one too: it is on your account page once you have signed up.)
Sometimes carriers reject a port - usually because the address on the bill doesn't match what they have on file, or because the account is in a billing dispute. We'll tell you exactly what came back, and you can either fix it on the old provider's side or get a brand-new TimberSwitch number while you sort it out.
Each number is its own port order. During the first 30 days a workspace has one number, so the main number can move first. Extra numbers can be added after day 30.
Porting in costs nothing extra. Your plan comes with a 30-day money-back guarantee while the port runs.