A long-established small-business VoIP provider priced per user, part of Ooma since December 2025. TimberSwitch is a small-business phone system from $9 a month plus $4 per extra extension, with an AI receptionist coming soon as an add-on. Here is how they compare, as of October 2026.
| Feature | TimberSwitch | phone.com |
|---|---|---|
| Plan compared | Starter, one extension per user | Plus |
| Pricing model | Per extension: $9 for the first (with a number), $4 for each extra; one extension rings the app, a desk phone and a cell | Per user |
| 1 user, no AI | $9 (Starter, 1 extension, 300 minutes each way) | $22 (Basic is about $15) |
| 3 users, no AI | $17 (Starter, 3 extensions, 900 minutes each way) | $66 |
| 10 users, no AI | $45 (Starter, 10 extensions, 3,000 minutes each way) | $220 |
| 1 user, with AI receptionist | AI receptionist coming soon as an add-on | ~$52 |
| 3 users, with AI receptionist | AI receptionist coming soon as an add-on | ~$96 |
| 10 users, with AI receptionist | AI receptionist coming soon as an add-on | ~$250 |
| AI receptionist | Coming soon as an add-on to any plan. Until then, phone menus, ring groups and voicemail to text answer for you. | Yes, as an add-on: AI-Connect is $29.99 a month for 100 AI minutes (checked October 2026). |
| Auto-attendant (IVR) | Yes, IVR menus, business hours and ring groups on every plan | Yes, on the plan compared |
| Spam call filtering | Included on every plan: STIR/SHAKEN-based spam labels on the call log and a per-business block list | Not checked in our sweep. See the vendor's documentation. |
| Contracts and fees | Monthly, or 10% off billed annually. Cancel anytime, free port-out. 30-day money-back guarantee. Government taxes and 911 fees itemized at cost; no other fees added. | Not checked in our sweep. See the vendor's terms for contract length, taxes and fees. |
Monthly list prices in US dollars as of October 2026, before taxes and fees. Per-user totals are the per-user list price times the number of users. "Not checked" means our sweep did not verify it; it does not mean the feature is missing.
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switching
Porting your number to TimberSwitch is free. Upload a recent phone.com bill, sign the letter of authorization in your browser (or upload a signed copy), and we file the port. Most US ports finish in 5-10 business days, and you can set up routing while you wait. Before you start, get your phone.com account number and port-out PIN, and keep the phone.com account open until the port completes. Cancelling first can release the number.
How porting works · Hear the AI receptionist answer as your business, free · Pricing
As of October 2026, phone.com (Plus) is priced per user: $66 a month for 3 users without AI and ~$96 with an AI receptionist, from published list prices. TimberSwitch Starter is $9 a month for one extension and $4 for each extra one, so 3 people pay $17 a month. All prices are before tax.
Yes, as an add-on: AI-Connect is $29.99 a month for 100 AI minutes (checked October 2026).
Yes. Porting a number to TimberSwitch is free. You upload a recent bill, sign the letter of authorization in your browser (or upload a signed copy), and most US ports finish in 5-10 business days. Your old service keeps working until the port completes. Before you start, get your phone.com account number and port-out PIN, and keep the phone.com account open until the port completes. Cancelling first can release the number.
You want to stay on the provider you know and only need basic per-user lines. Your AI use is light and you prefer an add-on measured in minutes on top of the plan you already have.
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Prices change. Check the vendor's page before deciding, and tell us if something here is out of date.