Dentrix and Dentrix Ascend for your AI receptionist, connected for you.

Booking turns on with the AI receptionist. We connect Dentrix and Dentrix Ascend now; until that is switched on for your line, the receptionist takes a message instead.

What it will do on a call

1. A caller asks for an appointment. The receptionist checks open times in Dentrix and Dentrix Ascend, offers two or three, reads the one they pick back to them and books it only after they say yes.
2. A caller needs to move or cancel. The receptionist finds the booking that matches the number they are calling from and changes it in Dentrix and Dentrix Ascend once they confirm.
3. A returning customer calls. The receptionist recognises the number in Dentrix and Dentrix Ascend and greets them by first name, without reading out anything private.

What you can do with it

• A returning patient calls at 7pm to move a cleaning and hears real open times.
• A cancellation by phone opens the slot in your schedule straight away.
• Your front desk stops returning voicemails about routine bookings.

Use cases

Industries

What the AI receptionist will do on calls

• Will check real availability in Dentrix and offer a few times.
• Will book, move or cancel only after the patient says yes.
• Will act only on appointments for a patient on the number calling.
• Will never discuss treatment, insurance, balances or records.

A sample call

How setup works

Guided setup: our team connects it with you and tests it on your account before callers rely on it. Our team connects it with you, usually within 1-2 business days. It's part of our free assisted setup, on every package.

1. Choose Connect. A short guided-setup form opens; our team confirms the HIPAA business associate agreement first.
2. If your practice isn't on NexHealth yet, we arrange it; NexHealth installs its synchronizer for Dentrix.
3. Tell us the providers, operatories, visit types and lengths the AI may book.
4. We test with you, then turn on booking, moving and cancelling, and confirm on your ticket.

What it costs

A paid add-on, because the vendor charges per call or per location. The price is set when it launches.

Good to know

• Guided setup: our team connects it with you and tests it on your account before callers rely on it.
• We connect through NexHealth, which syncs with Dentrix. NexHealth charges per API call, about 30 to 50 cents per booking, so this is a paid add-on.
• Only once your office and TimberSwitch have signed a HIPAA business associate agreement. We don't sign BAAs yet, so this stays switched off until we do.
• Bookings reach Dentrix through NexHealth's sync, so a change can take a few minutes to show.
• Only patients already on file can be booked; new patients get a message and a callback.

Questions

Related integrations

Henry Schein One is a trademark of its owner; TimberSwitch is not affiliated. Facts about Henry Schein One's product last checked October 3, 2026.