NexHealth (Dentrix, Eaglesoft and more) for your AI receptionist, connected for you.

Booking turns on with the AI receptionist. We connect NexHealth (Dentrix, Eaglesoft and more) now; until that is switched on for your line, the receptionist takes a message instead.

What it will do on a call

1. A caller asks for an appointment. The receptionist checks open times in NexHealth (Dentrix, Eaglesoft and more), offers two or three, reads the one they pick back to them and books it only after they say yes.
2. A caller needs to move or cancel. The receptionist finds the booking that matches the number they are calling from and changes it in NexHealth (Dentrix, Eaglesoft and more) once they confirm.
3. A returning customer calls. The receptionist recognises the number in NexHealth (Dentrix, Eaglesoft and more) and greets them by first name, without reading out anything private.

What you can do with it

• An office on Dentrix or Eaglesoft gets live booking by phone without a direct integration.
• A returning patient calls at 7pm to move Friday's cleaning and hears real open times.
• A patient cancels by phone and the slot opens in the schedule straight away.

Use cases

Industries

What the AI receptionist will do on calls

• Checks real-time availability in your practice software through NexHealth.
• Reads the time back and books, moves or cancels only after the patient says yes.
• Moves or cancels only an appointment that belongs to a patient on the number calling.
• Greets a returning patient by first name when one patient matches the number. It never discusses treatment, balances or records.

A sample call

How setup works

Guided setup: our team connects it with you and tests it on your account before callers rely on it. Our team connects it with you, usually within 1-2 business days. It's part of our free assisted setup, on every package.

1. Choose Connect on this page or in the app. This opens a request; we confirm the HIPAA business associate agreement with you first.
2. If your practice isn't on NexHealth yet, we arrange it with NexHealth, which installs its synchronizer for your practice software.
3. We link your practice to TimberSwitch using the institution subdomain and location NexHealth gives us.
4. Tell us the providers, operatories, visit type and length the AI may book.
5. Checking open times and recognising patients are on by default. Turn on booking, moving and cancelling in the app when you're ready.

What it costs

A paid add-on, because the vendor charges per call or per location. The price is set when it launches.

Good to know

• Guided setup: our team connects it with you, and only once your office and TimberSwitch have signed a HIPAA business associate agreement. The connector stays switched off without one. We don't sign BAAs yet.
• NexHealth charges per API call. A booking takes about three to five calls, roughly 30 to 50 cents, so this is a paid add-on.
• Your practice must be set up with NexHealth (their synchronizer installed for your practice software). Which systems work, and whether cancelling works, depends on NexHealth's current support for yours.
• Only patients already on file, matched by the number they call from, can be booked. New patients get a message and a callback.
• Bookings go through NexHealth's sync, so a change can take a short while to show in your practice software.
• It never answers treatment, insurance or balance questions.

Questions

Related integrations

NexHealth is a trademark of its owner; TimberSwitch is not affiliated. Facts about NexHealth's product last checked October 3, 2026.