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Guided setup, included.
Our team connects it with you, usually within 1-2 business days. Choose Connect, answer three quick questions, and a
setup specialist schedules a short session with your Zapier app admin, connects it and tests
it on your account before callers rely on it. Anything Zapier, Inc. needs first, such as a
plan level or partner approval, is listed under Good to know.
What it does on a call
- A call ends, is missed or leaves a voicemail. TimberSwitch sends the details, with the voicemail transcript, to Zapier app, and your automation takes it from there.
- A text comes in or the AI receptionist takes a message. The same happens for texts and messages, so Zapier app can update a sheet, a CRM or a channel.
What you can do with it
- A plumber adds every missed caller to a Google Sheet and texts them back from the business number.
- An office manager posts each voicemail, with its transcript, to a Slack or Teams channel.
- A salon adds every new caller to Mailchimp or HubSpot as a contact.
- A front desk gets a task in Asana or Trello whenever the AI receptionist takes a message.
- A shop blocks a number from its CRM when a customer is flagged as abusive.
Use cases
Industries
What the AI does on the call
- Nothing on the call: Zapier acts on what happened after it.
- Each message the AI receptionist takes becomes an AI message taken trigger with the caller's name, callback number, reason and summary.
- Triggers: Call completed, Missed call, Voicemail received (with transcript), Text received and AI message taken.
- Actions: Send a text, Add a number to the block list, Create or update a contact.
A sample call
Caller
Hi, I need someone to look at a leaking water heater. This is Dana, 555 0142.
AI
Thanks Dana. I've taken a message and the team will call you back at 555 0142 today.
AI
(After the call, Zapier gets an AI message taken trigger and creates a job request in your field service app.)
How setup works
Guided setup: our team connects it with you and tests it on your account before callers rely on it. Our team connects it with you, usually within 1-2 business days. It's part of our free assisted setup, on every package.
- Choose Connect on this page or in the app. If it shows Guided setup, Connect opens a short form and our team sends you an invite link to the TimberSwitch Zapier app.
- In TimberSwitch, open Account, then API keys, and choose Create Key. Pick your workspace under Workspace and tick only the zapier scope. You must be an owner or admin of that workspace.
- Copy the key. It is shown once.
- In Zapier, accept the invite, create a Zap and pick TimberSwitch. When asked to connect, paste the key.
- Choose a trigger (Call completed, Missed call, Voicemail received, Text received or AI message taken) or an action (Send a text, Add to block list, Create contact), test it and turn the Zap on.
What it costs
Included on every plan at no extra cost.
Good to know
- Until Zapier lists the TimberSwitch app in its public directory, the app is invite-only and we send you the invite link.
- Zapier can't change what happens on a live call. Everything runs after the call, voicemail or text.
- AI message taken checks for new messages on Zapier's polling schedule (every 1 to 15 minutes, depending on your Zapier plan). The other triggers arrive within seconds.
- Send a text needs the Texting add-on, follows the same daily limits as the app and never texts someone who replied STOP. In the first month the daily text limit is lower.
- Missed call means an inbound call that went to voicemail or that nobody answered. Calls the AI receptionist handled count as AI messages, not missed calls.
- Up to 50 active Zapier triggers per workspace. Your Zapier plan's task limits apply.
- Make and n8n don't need this app: point them at our signed webhooks instead.
Questions
How does Zapier app setup work?
Guided setup: our team connects it with you and tests it on your account before callers rely on it. Choose Connect, answer three short questions, and a setup specialist arranges a short session with your Zapier app admin. Setup is free on every package, as part of our free assisted setup.
Does Zapier app cost extra?
Included on every plan at no extra cost. Setup is free.
Who uses Zapier app with TimberSwitch?
Anyone with another system. Industries: Any business.
What if the system I use isn't listed?
Tell us what you use and we'll set it up with you. The request form on the integrations page opens a ticket with our team, and we reply within one business day.
Zapier says the key is not valid for Zapier.
The key needs the zapier scope and must be limited to one workspace. Create a new key under Account, then API keys, choose the workspace, tick zapier, and reconnect in Zapier.
Zapier says the key's owner must be an owner or admin.
Ask a workspace owner to create the key, or to make you an admin, then reconnect.
My Zap stopped triggering.
Check the Zap is on and the key wasn't revoked. Revoking a key removes its subscriptions; reconnect in Zapier with a new key and turn the Zap off and on again.
Send a text fails with texting not enabled.
Add the Texting add-on from your billing page. Zapier can then retry the step.
Send a text fails with a daily limit.
Your workspace reached its daily text limit. It resets the next day (UTC).
A Zap re-ran and I worry the text went twice.
We send a given text once. Map a value such as the trigger's ID into the Idempotency key field to make replays always safe; without it, the same text to the same number within the same hour is sent once.
Can I use Zapier before you set up the app?
Yes. Create a Catch Hook in Zapier and add its URL as a webhook endpoint in TimberSwitch under Phone, then Webhooks. You get the same events, signed.
Related integrations
Zapier, Inc. is a trademark of its owner; TimberSwitch is not affiliated. Facts about Zapier, Inc.'s product last checked October 3, 2026.