Guided setup

Epson kitchen printers for your AI receptionist, connected for you.

Phone orders printed on your Epson TM kitchen printer through Server Direct Print.

● Restaurants with an Epson TM-T88VI, TM-m30 or TM-i printer ● No sign-in needed ● Kitchen

Guided setup, included.

Our team connects it with you, usually within 1-2 business days. Choose Connect, answer three quick questions, and a setup specialist schedules a short session with your Epson kitchen printers admin, connects it and tests it on your account before callers rely on it. Anything Seiko Epson needs first, such as a plan level or partner approval, is listed under Good to know.

Phone ordering turns on with the AI receptionist. We connect Epson kitchen printers now; until that is switched on for your line, the receptionist takes a message instead.

What it will do on a call

A caller orders for pickup. The receptionist offers only items and options from the menu you keep with us and reads the order back with the total.
The caller confirms the order. The ticket prints on your kitchen printer or shows on your kitchen screen.

What you can do with it

Phone orders print in the kitchen next to your POS tickets.
A restaurant with no POS integration still gets every confirmed phone order on paper.

Use cases

Orders and payments Kitchen printing and screens

Industries

Restaurants

What the AI receptionist will do on calls

Will print each confirmed phone order as a kitchen ticket with items, choices, notes and the caller's name.
Will count the order as reaching the kitchen only when the printer is online and the ticket is queued.

How setup works

Guided setup: our team connects it with you and tests it on your account before callers rely on it. Our team connects it with you, usually within 1-2 business days. It's part of our free assisted setup, on every package.

Choose Connect and tell us your printer model.
We add the printer in TimberSwitch and give you its private link, shown once.
Together we paste the link into the printer's Server Direct Print settings and print a test ticket.

What it costs

Works with the AI receptionist, an add-on to any plan once it launches.

Good to know

Guided setup: our team finishes setup with you and tests it before callers rely on it.
The printer needs Server Direct Print turned on and an internet connection. Older TM-i firmware may need an update; we confirm your model during setup.
If the printer is offline, the order goes to your other kitchen channels or to a person.

Questions

How does Epson kitchen printers setup work?

Guided setup: our team connects it with you and tests it on your account before callers rely on it. Choose Connect, answer three short questions, and a setup specialist arranges a short session with your Epson kitchen printers admin. Setup is free on every package, as part of our free assisted setup.

Does Epson kitchen printers cost extra?

Works with the AI receptionist, an add-on to any plan once it launches. Setup is free.

Who uses Epson kitchen printers with TimberSwitch?

Restaurants with an Epson TM-T88VI, TM-m30 or TM-i printer. Industries: Restaurants.

What if the system I use isn't listed?

Tell us what you use and we'll set it up with you. The request form on the integrations page opens a ticket with our team, and we reply within one business day.

Nothing prints.

Check the printer is on, online and has Server Direct Print turned on with the full link saved. The printer page shows when it last checked in.

Related integrations

Connect

Full setup steps, permissions and troubleshooting are on the support page. Using something else? Tell us what you use.

Seiko Epson is a trademark of its owner; TimberSwitch is not affiliated. Facts about Seiko Epson's product last checked October 5, 2026.