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Guided setup, included.
Our team connects it with you, usually within 1-2 business days. Choose Connect, answer three quick questions, and a
setup specialist schedules a short session with your Restaurant phone ordering admin, connects it and tests
it on your account before callers rely on it. Anything TimberSwitch needs first, such as a
plan level or partner approval, is listed under Good to know.
Phone ordering turns on with the AI receptionist. We connect Restaurant phone ordering now; until that is switched on for your line, the receptionist takes a message instead.
What it will do on a call
- A caller orders for pickup. The receptionist offers only items and options from the menu you keep with us and reads the order back with the total.
- The caller confirms the order. The ticket prints on your kitchen printer or shows on your kitchen screen.
What you can do with it
- The dinner rush: callers order without waiting for someone to pick up, and the ticket prints in the kitchen.
- A deli that always asks "which side?" and "any sauce?" wants the phone order taker to ask the same, every time.
- An owner reads a call transcript, writes "stop offering fries", and approves that change before it affects the next caller.
Use cases
Industries
What the AI receptionist will do on calls
- Will take pickup orders from your menu, asking every required choice, such as size or side, before reading the order back.
- Will follow the rules you approve for your menu: what to ask about, what you call things, which one add-on it may suggest, and which items a person takes.
- Will read back the items and a total computed by TimberSwitch, and place the order only after the caller says yes.
- Will tell the caller the order is confirmed only after your kitchen printer, screen, POS or manager text has it, and ring your staff otherwise.
- Will hand every allergy or ingredient question to a person. It never promises what is in a dish.
A sample call
Caller
Can I get a turkey club for pickup?
AI
Sure. Which side with that: fries, slaw or a salad?
Caller
Slaw.
AI
Any sauce on the side? We have chipotle mayo and honey mustard.
Caller
No thanks. That's it.
AI
One turkey club with slaw, $12.97 including tax, for Sam. Is that right?
Caller
Yes.
AI
You're all set, order number 14. You can pay at pickup.
How setup works
Guided setup: our team connects it with you and tests it on your account before callers rely on it. Our team connects it with you, usually within 1-2 business days. It's part of our free assisted setup, on every package.
- Choose Connect, or open Restaurant setup in the app and fill in your profile: hours, pickup or delivery, prep time, menu, and what you use today.
- Tell us your POS (Square, Clover, Toast or none), your kitchen printer model, whether you use a kitchen screen, and any order device you work from.
- Choose where each order goes: printer, kitchen screen, Square, manager text, email or a webhook to Zapier, Make, n8n or your order device.
- Submitting the profile opens a setup ticket. Our team finishes your printers, screens and order flow with you.
- Review the order-taker rules proposed from your menu, approve the ones you want, and place test orders with us before callers rely on it.
What it costs
Works with the AI receptionist, an add-on to any plan once it launches.
Good to know
- Guided setup: our team finishes setup with you and tests it before callers rely on it.
- Pickup orders only. Card numbers are never taken by phone; payment is at pickup or by a secure text link from your own Square or Stripe account.
- Printers: Star CloudPRNT and Epson Server Direct Print models. We confirm your exact model during setup.
- Orders reach your POS only where your POS allows outside orders (Square with a payment link today). Otherwise they print, show on the kitchen screen or arrive by text and email.
- Large orders and anything over the limits you set go to a person.
Questions
How does Restaurant phone ordering setup work?
Guided setup: our team connects it with you and tests it on your account before callers rely on it. Choose Connect, answer three short questions, and a setup specialist arranges a short session with your Restaurant phone ordering admin. Setup is free on every package, as part of our free assisted setup.
Does Restaurant phone ordering cost extra?
Works with the AI receptionist, an add-on to any plan once it launches. Setup is free.
Who uses Restaurant phone ordering with TimberSwitch?
Pickup and takeout restaurants, pizza shops and delis, on Square, Clover, Toast or no POS. Industries: Restaurants.
What if the system I use isn't listed?
Tell us what you use and we'll set it up with you. The request form on the integrations page opens a ticket with our team, and we reply within one business day.
The order taker didn't ask about something we always ask about.
Leave feedback on that order, such as "should have asked about sauce". It becomes a proposed rule, and it changes the order taker only after you approve it.
The caller was told the order was sent to staff instead of confirmed.
None of your kitchen channels accepted the order: the printer was offline, the kitchen screen was closed or the manager text failed. The order history shows which channel said what.
A caller asked about allergies.
Allergy and ingredient questions always go to a person at the restaurant. The order taker never answers them.
Related integrations
TimberSwitch is a trademark of its owner; TimberSwitch is not affiliated. Facts about TimberSwitch's product last checked October 5, 2026.