Connect Kitchen printer and kitchen screen to your AI receptionist.

Phone ordering turns on with the AI receptionist. We connect Kitchen printer and kitchen screen now; until that is switched on for your line, the receptionist takes a message instead.

What it will do on a call

1. A caller orders for pickup. The receptionist offers only items and options from the menu you keep with us and reads the order back with the total.
2. The caller confirms the order. The ticket prints on your kitchen printer or shows on your kitchen screen.

What you can do with it

• A pizza shop or takeout counter whose POS doesn't accept outside orders still gets phone orders straight to the kitchen during the dinner rush.
• A backup path when the POS integration is down, so a confirmed phone order is never lost.
• A kitchen with no cloud printer opens the kitchen screen on a tablet: new orders appear in large type, staff tap Bump to accept and Ready when it's done.

Use cases

Industries

What the AI receptionist will do on calls

• Searches the menu you keep in TimberSwitch and asks for required choices, such as size, one at a time. Items marked sold out are never offered.
• Reads back the items, an estimated total and the pickup time, and waits for a yes.
• Prints a ticket marked PHONE ORDER, NOT IN POS on every printer you added and shows it on the kitchen screen, so staff ring it up at pickup.
• Says the order is confirmed only once a printer has collected the ticket or someone tapped Bump on the kitchen screen. Otherwise it tells the caller the order was sent to the team and someone will confirm.

A sample call

How setup works

Connect it yourself from the app. If you'd rather not, our team does it with you as part of our free assisted setup, on every package.

1. Choose Connect on this page or in the app. It opens Printers and menu, where you add your printers and menu yourself.
2. In TimberSwitch, open Connectors, then Printers and menu. Type or paste your menu: one item per line with its price and any choices. Mark sold out items with (86).
3. Choose Add printer, pick Star CloudPRNT or Epson Server Direct Print, and copy the printer link. It is shown once.
4. Star: open the printer's web settings (type its IP address in a browser, or use Star Quick Setup Utility), go to CloudPRNT, turn it on, paste the link as the Server URL, set polling to 5 seconds and save.
5. Epson: open EpsonNet Config (Web) by typing the printer's IP address in a browser, go to Server Direct Print, turn it on, paste the link as the URL, set the interval to 5 seconds, leave the ID and password empty and save.
6. Choose Test print. Within a few seconds the printer should print a test ticket and show as online.
7. Optionally open the kitchen screen link on a tablet in the kitchen and leave it open.
8. We turn the connector on for your AI receptionist. Then turn on Send orders to the kitchen under Connectors, Actions, and place a test order by calling your number.

What it costs

Works with the AI receptionist, an add-on to any plan once it launches.

Good to know

• Printers: Star printers with CloudPRNT (for example TSP100IV and mC-Print3) and Epson printers with Server Direct Print (for example TM-T88VI and TM-i models; older TM-i firmware needs an update). We confirm your exact model during setup. Other printers are not supported; the kitchen screen works on any tablet.
• The printer and the kitchen screen need an internet connection. If the printer is offline, the AI waits up to the time you set (20 seconds by default) and then tells the caller the order was sent to the team.
• Orders are not in your POS and nothing is charged: payment is at pickup. Card payments and payment links are not available with this connector.
• Totals are estimates from your TimberSwitch menu and tax rate; your POS sets the final price.
• Pickup only. No delivery, no scheduled orders more than a day ahead.
• Staff text alerts for orders nobody picked up are not switched on yet; for now those orders stay on the kitchen screen and in the ticket log.

Questions

Related integrations

Star Micronics and Seiko Epson is a trademark of its owner; TimberSwitch is not affiliated. Facts about Star Micronics and Seiko Epson's product last checked October 3, 2026.