Guided setup

Microsoft Teams for TimberSwitch, connected for you.

Post missed calls, voicemail transcripts and messages to a Teams channel through a Teams workflow.

● Offices that run on Microsoft 365 ● No sign-in needed ● Team chat

Guided setup, included.

Our team connects it with you, usually within 1-2 business days. Choose Connect, answer three quick questions, and a setup specialist schedules a short session with your Microsoft Teams admin, connects it and tests it on your account before callers rely on it. Anything Microsoft needs first, such as a plan level or partner approval, is listed under Good to know.

What it does on a call

A call ends, is missed or leaves a voicemail. TimberSwitch sends the details, with the voicemail transcript, and Microsoft Teams posts them to the channel you pick.

What you can do with it

The front desk channel gets every missed call with the caller's number.
Voicemail transcripts post to the team that handles them, such as billing or scheduling.
After-hours messages are in Teams when the office opens.

Use cases

Team alerts in Slack and Teams

Industries

Any business Professional services Dental Veterinary

What the AI does on the call

Nothing changes on the call: Teams gets the details after the call, voicemail or message.
Each post carries the caller's number, the time and, for voicemail, the transcript.

How setup works

Guided setup: our team connects it with you and tests it on your account before callers rely on it. Our team connects it with you, usually within 1-2 business days. It's part of our free assisted setup, on every package.

Choose Connect. A short guided-setup form opens, and our team takes it from there.
On a short call, your Microsoft 365 admin creates a Teams workflow that starts when a webhook request arrives and posts to the channel you pick.
We add the workflow's address on the Webhooks page in the app and pick the events you want.
We send a test call through, check the post in Teams, and confirm on your ticket.

What it costs

Included on every plan at no extra cost.

Good to know

Guided setup: our team connects it with you and tests it on your account before callers rely on it.
It uses a Teams workflow (Power Automate) that receives our signed webhooks. Someone who can create workflows in your Microsoft 365 tenant joins the setup call.
Posts are one-way. Replying in Teams doesn't call or text the caller back.
Microsoft retired the old Office 365 connectors in Teams, so we use workflows instead.

Questions

How does Microsoft Teams setup work?

Guided setup: our team connects it with you and tests it on your account before callers rely on it. Choose Connect, answer three short questions, and a setup specialist arranges a short session with your Microsoft Teams admin. Setup is free on every package, as part of our free assisted setup.

Does Microsoft Teams cost extra?

Included on every plan at no extra cost. Setup is free.

Who uses Microsoft Teams with TimberSwitch?

Offices that run on Microsoft 365. Industries: Any business, Professional services, Dental, Veterinary.

What if the system I use isn't listed?

Tell us what you use and we'll set it up with you. The request form on the integrations page opens a ticket with our team, and we reply within one business day.

Do I need a paid Microsoft 365 plan?

You need Teams with workflows (Power Automate) turned on, which most Microsoft 365 business plans include. We check yours on the setup call.

Posts stopped arriving.

Check the workflow is still on in Teams and that its owner still has a license. If the workflow was recreated, its address changed: send us the new one or update it on the Webhooks page.

Does it work on the Phone package?

Yes. Teams posts only need our call events, which every package has.

Related integrations

Connect

Full setup steps, permissions and troubleshooting are on the support page. Using something else? Tell us what you use.

Microsoft is a trademark of its owner; TimberSwitch is not affiliated. Facts about Microsoft's product last checked October 5, 2026.