Vetspire for your AI receptionist, connected for you.

Booking turns on with the AI receptionist. We connect Vetspire now; until that is switched on for your line, the receptionist takes a message instead.

What it will do on a call

1. A caller asks for an appointment. The receptionist checks open times in Vetspire, offers two or three, reads the one they pick back to them and books it only after they say yes.
2. A returning customer calls. The receptionist recognises the number in Vetspire and greets them by first name, without reading out anything private.
3. A new caller asks about your services. Their name, number and what they need become a new lead or request in Vetspire.
4. Nobody can pick up. The receptionist takes a message and saves it in Vetspire as well as your TimberSwitch inbox.

What you can do with it

• An existing client calls after hours to book a wellness exam or vaccines and gets a confirmed time instead of a voicemail.
• A busy front desk lets the AI answer overflow calls, greet returning clients by name and their pet's name, and tell them their next visit.
• Refill requests, questions and callback requests land as tasks in Vetspire for the right team member.
• A new client who wants to register gets a task for the front desk with their details, so nobody is lost.

Use cases

Industries

What the AI receptionist will do on calls

• Matches the caller's number to a client in Vetspire and greets them and their pet by first name. It shares nothing else from the record.
• Offers open times only for the appointment types and providers you chose, at your location.
• Reads the time back and books only after the caller says yes, for a client and pet already in Vetspire.
• Creates a task in Vetspire for messages and new client requests, and saves the message in TimberSwitch too.
• Never gives medical advice and never books an emergency: emergency calls follow your escalation settings and go to a person.

A sample call

How setup works

Guided setup: our team connects it with you and tests it on your account before callers rely on it. Our team connects it with you, usually within 1-2 business days. It's part of our free assisted setup, on every package.

1. Choose Connect on this page or in the app. If it shows Guided setup, Connect opens a short form and our team connects it with you.
2. In Vetspire, go to More, Admin, Staff and create a user role that can read clients, patients and the schedule, create appointments and create tasks.
3. Go to More, Admin, Integrations, API Keys and choose Create New API Key. Title it TimberSwitch, pick the role you just made, choose Create and copy the key.
4. Paste the key into the secure key form on the Connectors page in the app (owners and admins only). Never email it. We store it encrypted and only ever show its last 4 characters. Then we tell you which location, appointment types and providers the AI may book, and you confirm.
5. Optionally rename the API User that Vetspire creates under Staff, Users to TimberSwitch so its changes are easy to spot.
6. Turn on booking, messages and new client requests when you're ready. Recognising clients and checking open times are on from the start.
7. In the AI receptionist settings, check your emergency keywords and the number emergencies transfer to.

What it costs

Works with the AI receptionist, an add-on to any plan once it launches.

Good to know

• Books existing clients with a pet on file only. Vetspire's API can't add a new pet, so new clients become a task for your front desk.
• Emergencies always go to a person. Set your escalation keywords and transfer number in the AI receptionist; the AI won't book a visit that sounds urgent.
• Only the appointment types you list can be booked. Surgery, dental and sick visits that need triage are best left off the list.
• Cancelling and moving appointments aren't supported yet; the AI takes a message instead.
• If two client records share one phone number, the AI greets the caller generically and takes a message rather than guess.
• The AI shares only first names, pet names and the next visit time, never records, results or balances. Some states restrict sharing veterinary records; the AI doesn't read them at all.
• Each booking takes a few Vetspire requests, so the caller may hear a short pause while it checks.

Questions

Related integrations

Vetspire is a trademark of its owner; TimberSwitch is not affiliated. Facts about Vetspire's product last checked October 3, 2026.