Modernize your phone system
without a forklift weekend.
Replacing an on-site PBX or a legacy carrier across several locations? Business+ moves every number, rebuilds your phone trees, reuses the desk phones that can be reused, and connects your systems. We plan it with you and your IT provider, and stay on after go-live.
One project, every location.
Everything in Front Desk at each location, plus the work a bigger move needs.
Every location on one system
One account for the business, with each location's numbers, hours, menus and extensions set up for how that site answers.
All your numbers ported
We gather the number inventory for each location and file every port. Porting in is free, and your old lines work until each port completes.
Phone trees, rebuilt
Your old menus become phone menus you can edit yourself. The AI receptionist is coming soon; when it's live it can answer the common questions and ring a person when needed.
Desk phones reused where they can be
Yealink desk and DECT phones (beta) sign in from a provisioning address and a per-phone login. Other standard SIP phones can sign in to an extension. We check your models first.
Custom integrations we build and run
We connect your scheduling, practice, field service or CRM systems. We host and monitor the integrations we build: you get an alert when one fails, and a monthly health report.
A support commitment
A named contact for your account, and a written support commitment in your agreement, with response times set in the quote.
Delivered with your IT provider
Already work with an IT provider or a consultant? We plan and deliver the move with them, so the people who know your network stay in the loop.
A custom quote, built from parts you can see.
Business+ is quoted, not listed, because no two moves are the same. The quote is built from:
The published Front Desk package, $199 a month per location before tax: 12 calls at once, 2 local numbers and unlimited users. Add-ons such as extra numbers and call paths at the prices on /pricing.
A fixed setup fee for each custom integration we build, plus a monthly amount only where we host or monitor it, or the vendor charges per use.
Project management for the move, the support commitment and any ongoing administration you'd rather we handle, scoped to what you need.
We'll show the numbers for your setup. Send us what you pay today and we lay the quote next to it, line by line, so you can see the difference for yourself. We don't quote savings percentages we haven't measured.
Planned with you, one location at a time.
Scoping call
Locations, numbers, phones, integrations and your contract dates. Your IT provider is welcome on the call.
Your quote
Front Desk per location plus the integration and managed services you need, next to what you pay today.
Build and test
Menus, extensions, ring groups and integrations are built and tested before any number moves.
Port and go live
Numbers move location by location. Each site's 911 address is registered before its calls go live.
Run and report
We watch the integrations we built, alert you when something fails and send a monthly health report.
Keep the desk phones that can come with you.
Many offices already own standard SIP desk phones that work with TimberSwitch. We check your models during scoping and tell you which ones carry over and which ones don't.
- Yealink desk and DECT phones (beta): a per-phone provisioning login, then the phone keeps its settings
- Several line keys on one phone, each assigned to an extension
- Each line key gets its own credential, so the desk phone and the softphone never knock each other offline
- Other standard SIP phones can sign in to an extension with its SIP credential
Every number, every location, kept.
We inventory your numbers by location and file the ports for you. Your old service keeps ringing until each port completes, and the routing is built before the number arrives.
- No port-in fee
- One form with your number, carrier account and billing address
- You sign the letter of authorization and upload it, and we file the port
- A status page with the date your number moves over
Before you scope it.
What does Business+ cost?
It's a custom quote: the Front Desk package ($199 a month per location, before tax) plus integration and managed services for your setup. We'll show the numbers next to what you pay today.
Which systems do you replace?
On-site PBX systems such as Avaya, Mitel and NEC, and legacy carrier phone lines. Tell us what you have in the scoping form and we'll plan around it.
Can we keep our desk phones?
Often, yes. Standard SIP desk phones can usually be reused. Yealink phones sign in from a provisioning address and a per-phone login. Proprietary handsets that only work with an on-site PBX usually can't. We check your models before you commit.
Do we have to move every location at once?
No. Most moves go one location at a time, and each location's old service keeps working until its numbers have ported.
Our contract with the current provider hasn't ended. Should we wait?
Tell us the end date in the scoping form. We can plan the build ahead of it so the switch lines up with the date your contract allows.
Can our IT provider be involved?
Yes. Add their contact to the scoping form and we'll include them from the first call.
Avaya, Mitel and NEC are trademarks of their owners; TimberSwitch is not affiliated with them. Every location needs a registered 911 address before calls go live there: see the 911 / E911 notice.
Tell us about your locations.
A few short questions about your locations, phones and systems. We reply within one business day to book a scoping call.
Talk to us →