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FOR ANIMAL SHELTERS AND RESCUES · AI RECEPTIONIST COMING SOON

An AI receptionist for animal shelters and rescues

A small team can't answer every call about adoptions, lost pets and surrenders. The receptionist answers from the facts you write down and takes a clear message for the rest.

Have us set it up, free See pricing →
  • ✓ Free setup: we set it up for you
  • ✓ Free number porting help
  • ✓ Support from real people, included
  • ✓ No setup fees
AI receptionistComing soon

Every caller gets a friendly answer on the first ring, even when the whole team is busy.

Coming soon as an add-on to any plan. It greets callers as your business, answers common questions from the facts you give it, and asks before it rings a person. If nobody is free, it takes a proper message, so you call back the right people first instead of playing voicemail tag.

  • Your greeting, your choice of voice and your house rules
  • Answers only from the facts you give it, like hours, insurance or parking, and never makes up an answer
  • When a caller wants a person, it asks first, then rings the extension you choose
  • Takes a message with name, callback number, reason and urgency, plus an AI summary and the full transcript
  • Flags urgent calls, using keywords you set

The AI receptionist is built and being readied for launch. Until it is switched on, calls ring your phone menu, extensions and ring groups as usual, and every package already includes those.

See pricing →
The AI receptionist settings for a demo dental office: active, the display name callers hear, a warm US voice, the spoken greeting and the house rules it follows
Write the greeting and house rules in plain English.
THE TEN QUESTIONS

What callers ask animal shelters and rescues most.

Write your answers to these into the receptionist's business facts. It only quotes what you write, so a question you leave blank gets a message for your team, never a made-up answer.

  1. Is this dog still available?

    It can't see your current animals, so it tells callers where to look, such as your website, and takes a message for your adoption team.

  2. How does adoption work?

    Explains your adoption steps, application and visit hours, from what you wrote.

  3. How much is the adoption fee?

    Quotes only the fees you list, and what they include.

  4. What are your hours?

    Gives your hours and any closures you list.

  5. I need to surrender a pet.

    Explains your surrender process as written and takes a message with the caller's details.

  6. I lost my pet. Has anyone brought it in?

    Explains how to file a lost pet report and takes a message with a description and a callback number read back to confirm.

  7. I found a stray.

    Repeats your found animal instructions word for word and takes a message.

  8. How can I volunteer or foster?

    Explains how to sign up, from what you wrote.

  9. How can I donate?

    Tells callers how to give, and what supplies you need if you list them.

  10. Can I talk to someone?

    Asks first, then rings the extension you choose, or takes a message if nobody is free.

TEXT REMINDERS

Reminders that go out on their own.

Upload a list or pick people from your contacts, choose a ready-made template, and schedule it. Follow-ups go the day before and the morning of, nothing is sent overnight, people who replied STOP are left out automatically, and every reply lands in your shared inbox. Texting needs the Texting add-on and an approved texting registration, which usually takes about a week. Reminders and notices only, no promotions.

  1. Spay/neuter clinic

    Biscuit is booked for surgery Saturday. Drop-off 7:30-8:30 am. No food after midnight the night before. A day-before and a morning-of text follow on their own.

  2. Vaccine and microchip clinic

    Pepper is signed up for Saturday's clinic, 9 am-1 pm. Bring past vaccine records.

  3. Adoption event

    Thanks for signing up for Saturday's adoption event. Bring a photo ID and your household.

  4. Foster needed

    We need a foster for Juniper, a 2-year-old cat, starting Friday. Reply YES and our coordinator will call.

  5. Volunteer shift

    You're on for dog walking Saturday at 9 am. Reply here if you can't make it.

YOUR SYSTEMS

Software animal shelters and rescues use.

Connect the self-serve ones yourself. For the rest, guided setup is included. Our team connects it with you, usually within 1-2 business days. Booking and lookups turn on with the AI receptionist; until then it takes a message instead.

Shelterluv

Guided setup

Answer "is this animal still available?" from your Shelterluv listings, any time of day, without staff on the phone.

Animal shelters and rescues on Shelterluv

PetPoint

Guided setup

Tell callers whether an animal at your shelter is still available, straight from your PetPoint adoptable listings.

Animal shelters and municipal animal services on PetPoint

RescueGroups.org

Guided setup

Answer availability calls for your adoptable pets from your public RescueGroups.org listings, with no key needed from you.

Rescues and foster networks that list on RescueGroups.org

HubSpot

Guided setup

Log every call on the right HubSpot contact, create contacts for new callers, and greet known callers by name.

Small businesses, agencies and nonprofits on HubSpot, including the free CRM

Salesforce

Guided setup

Log calls as Salesforce tasks on the right contact, account or donor, and create leads for new callers.

Professional firms and nonprofits on Salesforce, including Nonprofit Success Pack

Airtable

Guided setup

Let callers check an order, job or account status from an Airtable base, with a texted code before anything personal is read out.

Small teams and nonprofits that run their records in Airtable
All integrations for animal shelters and rescues →
QUESTIONS FROM ANIMAL SHELTERS AND RESCUES

The honest answers.

Is the AI receptionist available now?

Not yet. It is built and coming soon as an add-on to any plan. Until then your calls use the phone menu, extensions and ring groups, which every plan includes.

Can the AI receptionist tell callers which animals are available?

Not yet. It tells callers where to see your animals and takes a message. Answering availability questions from your shelter software turns on later, through a connector.

Does it give medical advice about animals?

No. It only repeats what you write and takes a message or rings your team for anything else.

Can we text reminders for our clinics and events?

Yes. Reminders sends scheduled texts to a list you upload or pick from your contacts, with ready-made templates for spay/neuter and vaccine clinics, adoption events, fosters and volunteers. It needs the Texting add-on and an approved texting registration, which usually takes about a week.

What does it cost?

The AI receptionist is coming soon as an add-on to any plan. Today TimberSwitch starts at $9 a month for your business: a number, an extension and 300 minutes each way, plus $4 a month for each extra extension, before tax.

More about the AI receptionist →

Business phones from $9 a month.

The AI receptionist is coming soon as an add-on to any plan. Today TimberSwitch starts at $9 a month for your business: a number, an extension and 300 minutes each way, plus $4 a month for each extra extension, before tax.

See pricing →