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FOR VETERINARY CLINICS · AI RECEPTIONIST COMING SOON

An AI receptionist for veterinary clinics

Pet owners call about the same things: appointments, vaccines, refills and "is this an emergency?". The receptionist answers from the facts you give it, so your team can stay with the patients.

Have us set it up, free See pricing →
  • ✓ Free setup: we set it up for you
  • ✓ Free number porting help
  • ✓ Support from real people, included
  • ✓ No setup fees
AI receptionistComing soon

Every caller gets a friendly answer on the first ring, even when the whole team is busy.

Coming soon as an add-on to any plan. It greets callers as your business, answers common questions from the facts you give it, and asks before it rings a person. If nobody is free, it takes a proper message, so you call back the right people first instead of playing voicemail tag.

  • Your greeting, your choice of voice and your house rules
  • Answers only from the facts you give it, like hours, insurance or parking, and never makes up an answer
  • When a caller wants a person, it asks first, then rings the extension you choose
  • Takes a message with name, callback number, reason and urgency, plus an AI summary and the full transcript
  • Flags urgent calls, using keywords you set

The AI receptionist is built and being readied for launch. Until it is switched on, calls ring your phone menu, extensions and ring groups as usual, and every package already includes those.

See pricing →
The AI receptionist settings for a demo dental office: active, the display name callers hear, a warm US voice, the spoken greeting and the house rules it follows
Write the greeting and house rules in plain English.
THE TEN QUESTIONS

What callers ask veterinary clinics most.

Write your answers to these into the receptionist's business facts. It only quotes what you write, so a question you leave blank gets a message for your team, never a made-up answer.

  1. Can I book or move an appointment?

    Takes the request with the pet's name, the owner's callback number read back to confirm, and the times that suit them.

  2. Is this an emergency?

    Repeats your emergency instructions word for word, such as the after-hours emergency clinic's name and number. It never decides for the caller.

  3. What are your hours?

    Gives your hours and any closures you list.

  4. What vaccines do you need for boarding?

    Reads out the requirements you list for boarding, grooming or daycare.

  5. Can I get a prescription refill?

    Explains how refills work at your clinic and takes the request as a message for your team.

  6. When can I pick up my pet?

    Gives your pickup hours, and takes a message or rings your team about a specific pet.

  7. How much is an exam?

    Quotes only the prices you give it.

  8. Are you taking new clients?

    Answers from what you wrote, and what new clients should bring, such as past records.

  9. Where are you?

    Gives the address and parking directions.

  10. Can I talk to the vet tech?

    Asks first, then rings the extension you choose, or takes a message if nobody is free.

YOUR SYSTEMS

Software veterinary clinics use.

Connect the self-serve ones yourself. For the rest, guided setup is included. Our team connects it with you, usually within 1-2 business days. Booking and lookups turn on with the AI receptionist; until then it takes a message instead.

Google Calendar

Guided setup

Find an open time and book it into your Google calendar while the caller is on the line.

Most small offices

Vetspire

Guided setup

Recognise clients and their pets, book routine visits and leave tasks for your team in Vetspire, during the call.

Veterinary clinics and hospitals that run on Vetspire

ezyVet

Guided setup

Book, move and cancel ezyVet appointments by phone and recognise returning clients and their pets by caller ID.

Independent, specialty and multi-site veterinary hospitals on ezyVet

Covetrus Pulse and AVImark

Guided setup

Phone booking and client lookup for clinics on Covetrus Pulse, AVImark or Impromed, through Covetrus Connect.

Independent veterinary clinics on Covetrus Pulse, AVImark or Impromed

Shepherd

Guided setup

Let callers book, move and cancel Shepherd appointments and be recognised with their pets by caller ID.

Independent veterinary clinics on Shepherd

Slack

Guided setup

Post missed calls, voicemail transcripts and messages the AI receptionist takes to the Slack channel your team already watches.

Small teams that run their day in Slack

Microsoft Teams

Guided setup

Post missed calls, voicemail transcripts and messages to a Teams channel through a Teams workflow.

Offices that run on Microsoft 365
All integrations for veterinary clinics →
QUESTIONS FROM VETERINARY CLINICS

The honest answers.

Is the AI receptionist available now?

Not yet. It is built and coming soon as an add-on to any plan. Until then your calls use the phone menu, extensions and ring groups, which every plan includes.

Does the AI receptionist give veterinary advice?

No. It only repeats what you write, such as your after-hours emergency clinic, and rings your team or takes a message for anything else.

Can it book vet appointments?

It takes the booking request and passes it to your team with a confirmed callback number. Booking straight into practice software turns on later, through a connector.

What does it cost?

The AI receptionist is coming soon as an add-on to any plan. Today TimberSwitch starts at $9 a month for your business: a number, an extension and 300 minutes each way, plus $4 a month for each extra extension, before tax.

More about the AI receptionist →

Business phones from $9 a month.

The AI receptionist is coming soon as an add-on to any plan. Today TimberSwitch starts at $9 a month for your business: a number, an extension and 300 minutes each way, plus $4 a month for each extra extension, before tax.

See pricing →